Responsible Gaming
at 999bs
At 999bs, we believe that betting should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player across Bangladesh the tools, knowledge, and support they need to stay in control.
Age Policy
Strictly 21 and Above
999bs operates a strict 21+ age policy across all of its services, including sports betting, live casino games, slots, and Kalaka Bingo. This policy applies to every player registering from Bangladesh, regardless of their location within the country — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond.
Before processing any withdrawal, our compliance team conducts a Know Your Customer (KYC) verification that includes mandatory age confirmation via a government-issued identity document. Any account found to belong to a player under the age of 21 will be immediately and permanently closed, and all funds held in that account will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and have reason to believe a minor in your household has accessed the 999bs platform, please contact our support team immediately via live chat. We treat reports of underage access with the highest priority and will act without delay.
Player Protection
Tools to Keep You in Control
999bs provides a full suite of responsible gaming tools that any registered player can activate at any time, free of charge, directly from their account settings or by contacting our support team via live chat.
Set a daily, weekly, or monthly deposit cap on your 999bs account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately; requests to raise a limit are subject to a mandatory 7-day cooling-off period to ensure the decision is considered and deliberate.
Restrict the total amount you can lose across all bets within a defined time period — daily, weekly, or monthly. When your loss limit is reached, wagering is paused for the remainder of that period. Loss limits are one of the most effective tools for preventing gambling from causing financial harm, and 999bs encourages all players to consider setting one.
Set a maximum duration for your active gaming sessions. Once your session time limit is reached, you will be automatically logged out of the 999bs platform. Session reminders can also be enabled to alert you at regular intervals — for example, every 30 or 60 minutes — so that you remain aware of the time you spend on the platform.
Take a short break from the platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you will be unable to log in, place bets, or make deposits. Time-outs are a useful tool if you feel you need a brief pause without committing to a longer self-exclusion period.
Request a self-exclusion of 6 months, 1 year, 3 years, or a permanent exclusion from the 999bs platform. Self-exclusion takes effect immediately upon request. During the exclusion period, your account is suspended and you cannot register a new account. At the end of a fixed-term exclusion, a mandatory 7-day reflection period applies before reinstatement can be requested.
Enable on-screen reality check notifications that display a summary of your current session — including time elapsed, total bets placed, and net win/loss — at intervals you choose. Reality checks are designed to interrupt the flow of play and encourage you to reflect on whether you are still playing within your intended limits and for the right reasons.
Getting Started
How to Activate Your Responsible Gaming Tools
All responsible gaming tools on 999bs are designed to be straightforward and accessible. You do not need to speak to a support agent to activate most tools — they are available directly within your account dashboard. The process takes less than two minutes.
If you encounter any difficulty activating a tool, or if you wish to request self-exclusion and prefer to do so with the assistance of a member of our support team, live chat is available around the clock, every day of the week, with response times typically under two minutes.
Access the 999bs platform using your registered username and password. Ensure you are on the official 999bs.io domain before entering your credentials.
From your account dashboard, select the "Responsible Gaming" section. This section is prominently displayed and accessible from all areas of the platform.
Select the tool you wish to activate — deposit limit, loss limit, session limit, time-out, or self-exclusion — and enter your preferred values or duration. Review the details carefully before confirming.
Confirm your selection. For time-outs and self-exclusions, the restriction takes effect immediately. For deposit and loss limits, the new limit is applied to your account within seconds.
A confirmation notification is sent to your registered email address and mobile number, providing a record of the tool activated, the parameters set, and the effective date. Save this for your records.
Quick Reference
Responsible Gaming Tools at a Glance
A summary of all available tools, their activation methods, and how quickly each takes effect on your account.
| Tool | Available Periods | Takes Effect | How to Activate | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Account Settings → Responsible Gaming | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Account Settings → Responsible Gaming | Available |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Next session start | Account Settings → Responsible Gaming | Available |
| Reality Check Reminder | Every 30 / 60 / 90 minutes | Current session | Account Settings → Responsible Gaming | Available |
| Time-Out | 24 hrs / 48 hrs / 7 days / 30 days | Immediately — cannot be reversed early | Account Settings or Live Chat | Immediate |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Immediately — cannot be reversed early | Account Settings or Live Chat | Immediate |
Know the Signs
Recognising Problem Gambling Behaviour
Problem gambling can develop gradually and is not always easy to recognise in yourself. The warning signs below are commonly observed in individuals whose gambling habits have started to cause harm. If you identify with any of these signs, we encourage you to use our responsible gaming tools or reach out to our support team right away.
Recognising a problem early dramatically improves the chances of regaining control. There is no shame in seeking help — our support team treats all responsible gaming enquiries with complete confidentiality and without judgement.
Placing additional bets to recover money lost in previous sessions, often resulting in larger losses and a cycle that is difficult to break.
Using money set aside for essential expenses — rent, food, utility bills, or family obligations — to fund gambling activity.
Repeatedly attempting to reduce or stop gambling but finding yourself unable to follow through, despite a genuine intention to do so.
Missing work, neglecting family responsibilities, or withdrawing from social activities in order to spend more time gambling.
Taking out loans, borrowing from friends or family, or using credit facilities specifically to fund gambling sessions.
Experiencing significant mood swings tied to gambling outcomes — feeling anxious, irritable, or distressed when not able to gamble.
Hiding the extent of your gambling from family members, friends, or colleagues, or lying about time and money spent on gambling.
Needing to place progressively larger bets to achieve the same level of excitement — a sign of developing tolerance, similar to patterns seen in other addictive behaviours.
Self-Assessment
Ask Yourself These Questions
The following questions are drawn from widely recognised problem gambling screening tools. They are provided here as a private, informal self-assessment — no results are recorded or shared with anyone. If you answer "yes" to several of these questions, we encourage you to use our responsible gaming tools or speak with a member of our support team.
Honest self-reflection is one of the most powerful first steps a person can take toward regaining control of their gambling. 999bs is here to support you every step of the way.
Have you ever spent more time or money gambling than you originally planned or intended?
Have you gambled to escape problems in your life, or to relieve feelings of anxiety, stress, or loneliness?
Have you tried to cut back or stop gambling but found yourself returning to it shortly afterwards?
Have you borrowed money or sold possessions to fund your gambling activity?
Have you lied to someone close to you about how much time or money you have spent gambling?
Has gambling caused conflict in your relationships, at your workplace, or within your family?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Have you ever gambled with money that was needed for essential household expenses such as rent, food, or bills?
Support Network
Help Is Always Available
Whether you need to activate a tool, discuss a concern in confidence, or simply want guidance on playing more safely, the 999bs responsible gaming team and our support network are ready to help around the clock.
Our support team is available 24 hours a day, 7 days a week via the platform live chat widget. All responsible gaming enquiries are handled with complete confidentiality by trained staff.
Send your responsible gaming enquiry to [email protected]. Our team responds to all email enquiries within 24 hours. For urgent matters, live chat will always be faster.
Deposit limits, loss limits, time-outs, and reality checks can all be activated instantly from your account settings without contacting support — available at any hour.
999bs employs a dedicated responsible gaming team who monitor account activity for indicators of problem gambling and proactively reach out to players who may need support.
Healthy Habits
Tips for Playing Responsibly
Responsible gaming is not just about the tools available to you — it also involves the mindset and habits you bring to every session. The following guidelines help ensure that betting at 999bs remains a fun and controlled form of entertainment.
Decide in advance exactly how much money you are comfortable spending on a given session or within a given week. Treat this amount as entertainment spend — money you are prepared to lose — and never exceed it. Using our deposit limit tool is the most reliable way to enforce this commitment automatically.
Accepting losses as a normal part of betting is fundamental to responsible play. If you have reached your session budget, stop — do not place additional bets in an attempt to recover what you have lost. Chasing losses is one of the most common pathways into problem gambling and almost always results in greater financial harm.
Schedule regular breaks during your gaming sessions and set clear time limits before you begin. Use our session time limit and reality check tools to enforce these boundaries automatically. Stepping away from the screen at regular intervals keeps your perspective clear and your decisions rational.
Betting at 999bs should be a source of entertainment, not a strategy for generating income or solving financial problems. The outcomes of casino games and sports events are inherently unpredictable. If you find yourself depending on gambling winnings to meet financial obligations, please contact our support team immediately.
Do not gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol or other substances. Emotional states can impair judgement and lead to decisions you would not make under normal circumstances. If you are going through a difficult period, consider activating a time-out until you feel more settled.
If you are concerned about your gambling habits, speaking to a trusted friend, family member, or professional can make a significant difference. You do not need to manage these feelings alone. Our support team is also available 24/7 via live chat and will listen without judgement to any concerns you wish to share.